Terms and Conditions

Provision of Care

All animals seen for euthanasia must be under the care of a veterinary surgeon already. They remain your ideal veterinary surgeon should any medical problems before being seen, as I do not stock routine drugs. Any medical assistance needed during this period must be obtained from your own, usual veterinary practice.
It is your responsibility to ensure that the vet is able to do the treatments needed safely. Whilst a muzzle is unlikely to be needed once sedated, it will your your responsibility to place this and restrain your pet initially for the sedative injection. If a vet arrives for an appointment but your pet is aggressive to the point it is not safe to continue, no refund can be offered. Sedative tablets can be prescribed in some cases to very nervous or aggressive pets if this information is given in advance, these can be obtained from your own vet or bought from a pharmacy but a written prescription will need to be posted. It is your responsibility as a pet owner to ensure your animal is safe to be handled by a vet in your home, please reconsider a home visit euthanasia if you have any doubts about your pet’s temperament or your ability to restrain them.
A visit fee of £150 will be charged if no one is home at the arranged time of visit, or if the patient is not home. Please keep cats indoors if they are still able to wander beyond your property.

Fees are payable before the vet visit. Payment in advance by BACS is ideal and your visit time is secured once payment has been received. Payment can be made by cash if agreed at time of booking.
Estimates for treatments and visits are available on request.
My fees are for euthanasia only. All fees for transporting your pet and cremation need to be made directly with your own vet or a company of your choice offering these services.
Should an account not be settled, a reminder will be sent out. Further reminders may incur administration charges. After due notice, unpaid fees will be referred to a debt collection agency and further charges, such as the production of reports, court fees and phone calls will be levied in respect of costs incurred in collecting the debt.
Please be aware it is your responsibility to settle your account with me and then reclaim the fees from your insurance company. I am not able to offer direct claims to your insurance company.

Consent for euthanasia must be done by the registered owner, though they do not need to be present. It is helpful to have your vet clinical notes shared, as these include ownership details as well as information that may affect the drugs and doses I choose to use. You will need to give your own veterinary surgeon permission to share this information under data protection laws, they can email them to me with your permission.
Your information may need to be shared with third parties, including (but not limited to) your own veterinary surgeon, insurance provider, cremation companies, microchip data storage companies. Your information will not be used for marketing purposes.
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